Terms & Conditions
This page (together with our privacy policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.These Terms will apply to any purchase between us for the sale of Products to you (Order). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site.
Please confirm you have fully understood and accepted the terms and conditions of the sale before issuing any product ordering information on Vapesourcing.uk. Once you place any order on this website, you are deemed to have agreed to fully accept this sales and be bound by the terms and conditions.
You may only purchase our Products if you are over the age of 21. It is a legal requirement for us to take certain steps to verify your age. If you falsely declare your age to us and/or deliberately enter false information to verify your age, you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement. By ordering Products from us, you hereby consent to us undertaking a search with any other 3rd party age verification service for the purposes of verifying your identity. In order to verify your identity and age, a third party professional verification service may check the details you supply against any particulars on any database (public or otherwise) to which they have access.
We do not advocate the use of electronic cigarettes, and we strongly urge all users to use extreme caution when using electronic cigarette products, including but not limited to: batteries, e-liquids, accessories, etc. Vapesourcing.uk cannot take any responsibility for the misuse or abuse of electronic cigarette products, nicotine, or anything that may cause harm to the transient or long-term harm to the user. In addition, Vapesourcing.uk will not take any responsibility for the effects these electronic cigarette products may have on you, others, or parties associated with the user, as the long term effects are still unknown by the FDA. All products must only be used in accordance with the instructions provided and if you have any questions or concerns about their use, you should get in touch with us at [email protected].
In the event that a product listed on Vapesourcing.uk is mistakenly listed at an incorrect prices, Vapesourcing.uk reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price.
Given the popularity and/or supply constraints of some of the products offered on the Website, Vapesourcing.uk may have to limit the number of products available for purchase. Vapesourcing.uk reserves the right to change stock available for purchase at any time, even after you place an order.
When a new product launched by manufacturer, we usually offer the pre-order option. The first batch of the new product is always with limited quantity, by placing a pre-order, you will be among the first batch of customers to receive the brand new product, and you are guaranteed to get it shortly if it comes in stock.
We offer pre-order option for a new product when we placed the order at factory and got a ETA from them. However we can not 100% guarantee the actual arrival date, because factory may delay it for their material issue or other reasons. So it is important to note that all pre-orders are offered with an estimated time of arrival(ETA). In other words, it is quite possible and common that pre-order products are delivered later than expected.
If you have placed an order on the pre-order item, we will inform you via order confirmation e-mail. If there is any change about ETA of the pre-order items, we will update on the product page. If for factory issues that the pre-order item cannot be provided, we will cancel the orders and arrange a full refund for customer with a confirmation message sent. We are not responsible to offer any compensation for pre-orders that we are unable to fill caused by the manufacturer factors. If you wouldn't like to wait for the pre-sale item, please feel free to contact our customer service for cancel and refund. If there are pre-sale item and available item in your order, by default we will arrange shipment after all items are available. If you would like to send the available item at first, please contact our customer service to arrange this for you.
To contact our customer support team to cancel an order, please fill out the Contact Us form by clicking here or using the 'Contact Us' button below. Please make sure to include your order number and the e-mail address linked to your account.
We must advise, while we will do our best to cancel orders at customer's request, we cannot guarantee we will be able to do so if an order has already been processed and shipped out to shipping company. In such cases we unfortunately are not able to cancel the order.Customers are advised to contact us timely.
With most orders, they can be sent out for shipment within 24 hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.
There may be occasions when Vapesourcing.uk confirms your order but subsequently learns that it cannot be supplied to you. In the event Vapesourcing.uk cannot supply a product you ordered in a timely fashion, Vapesourcing.uk will contact you and help to exchange the item, if there is any price difference, we will either refund it for you or ask you to pay for it; or we can help to cancel the order and refund the purchase cost in full.
All shipping transit times are estimated delivery time and not guaranteed. Please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached transit location or post office.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as the Black Friday, the 11/11 event or Christmas, please allow extra delivery time of the package.
If the shipping address on your order is incorrect by the time the order has been shipped out, please note that we cannot change the delivery address afterwards. We cannot be held responsibility for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or reshipment. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Orders that are returned to us due to an incomplete or incorrect address will be refunded for the full order cost minus any shipping charges caused. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed and will not be granted until the parcel has been delivered to our facility.
All orders reported as "delivered" by shipping companies are considered delivered. Vapesourcing.uk cannot be made liable of non-delivery in this case.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.
Vapesourcing.uk may deliver notice to you via email, a general notice on the site, or by other reliable method to the address you have provided for us. Vapesourcing.uk seeks to protect the integrity of our website and the links placed on our website by seeking any feedback and or comments from our legal consumers. We welcome all comments to help make navigating all links, working or non-working, as easily as possible.
These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Vapesourcing.uk without notice at anytime and for any reason.
